BUSINESS of HEALTHCARE

Heather Cox

Chief Digital Health & Analytics Officer at Humana

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Heather Cox is the Chief Digital Health and Analytics Officer for Humana. In this role, Heather is accountable for building Humana’s digital care delivery operations and leading enterprise analytics. In addition, she leads our Well Being business as well as our Enterprise Agility and Change organization. Aligning these key capabilities allows Humana to embed customer-focused digital health and analytics capabilities deeper across the organization while integrating our capabilities to help Humana deliver value to our customers more quickly.

Prior to joining Humana, Heather served as Chief Technology and Digital Officer at USAA, where she led the teams responsible for designing and building personalized and digitally enabled end to end experiences for USAA members. Heather has also served as CEO of Citi FinTech at Citigroup, helping the company adapt to a future dominated by mobile technology. Before that she, headed Card Operations for Capital One, reshaping customer and digital experience for Capital One cardholders.

Heather was named by American Banker magazine as the #3 Woman to Watch nationally in banking by American Banker Magazine in October 2017. She was also named to American Banker’s Women to Watch list in 2011, 2013 and 2016. In 2015, she was named one of the 10 Most Innovative CEOs in Banking by Bank Innovation, as well as Digital Banker of the Year by American Banker.

 

UNC Center for the Business of Health

The Center for the Business of Health is a multidisciplinary initiative that brings together resources and expertise from across UNC and our region to create knowledge, prepare business leaders, and launch important discussions around the business of healthcare.

cboh.unc.edu

 

Frank Hawkins Kenan Institute of Private Enterprise

The Frank Hawkins Kenan Institute of Private Enterprise is a nonpartisan business policy think tank affiliated with the University of North Carolina Kenan-Flagler Business School. Founded in 1985, the nonprofit institute facilitates collaboration between the private, public and nonprofit sectors to build a greater understanding of how entrepreneurship, economic development and global commerce can work for the public good. It leverages best-in-class research to develop market-based solutions to today’s most complex economic challenges; in doing so, the Kenan Institute aims to better the lives of people in North Carolina, across the country and around the world.

www.kenaninstitute.unc.edu

 

UNC Kenan-Flagler Healthcare Club

The UNC Kenan-Flagler Healthcare Club is a student-run organization with a mission is to give MBA students pursuing a variety of functional roles the education, networking opportunities and job-finding skills they need to succeed in the healthcare industry.

kenan-flagler.unc.edu/businessofhealth