Heather Cox is the Chief Digital Health and Analytics Officer for Humana. In this role, Heather is accountable for building Humana’s digital care delivery operations and leading enterprise analytics. In addition, she leads our Well Being business as well as our Enterprise Agility and Change organization. Aligning these key capabilities allows Humana to embed customer-focused digital health and analytics capabilities deeper across the organization while integrating our capabilities to help Humana deliver value to our customers more quickly.
Prior to joining Humana, Heather served as Chief Technology and Digital Officer at USAA, where she led the teams responsible for designing and building personalized and digitally enabled end to end experiences for USAA members. Heather has also served as CEO of Citi FinTech at Citigroup, helping the company adapt to a future dominated by mobile technology. Before that she, headed Card Operations for Capital One, reshaping customer and digital experience for Capital One cardholders.
Heather was named by American Banker magazine as the #3 Woman to Watch nationally in banking by American Banker Magazine in October 2017. She was also named to American Banker’s Women to Watch list in 2011, 2013 and 2016. In 2015, she was named one of the 10 Most Innovative CEOs in Banking by Bank Innovation, as well as Digital Banker of the Year by American Banker.